SLA Management
Define response and resolution targets per priority level and track compliance in real time.
Help Desk
Delight Customers with Effortless Support
Resolve issues faster, enforce service-level agreements, and give customers the self-service options they expect — all from within your CRM.
Ticketing System
Structured Ticketing That Never Drops a Case
Capture requests from email, web forms, chat, and phone into a unified ticket queue. Automatic routing, priority tagging, and SLA timers make sure nothing falls through the cracks.
- ✓ Omni-channel ticket capture
- ✓ Automated routing & escalation rules
- ✓ SLA tracking with breach alerts
Self-Service Portal
Let Customers Help Themselves, 24/7
Publish a branded knowledge base and customer portal so users can find answers, track tickets, and manage their accounts without waiting for an agent.
- ✓ Searchable knowledge base with categories
- ✓ Customer portal with ticket history
- ✓ AI-suggested articles during ticket creation
Team Collaboration
Solve Complex Issues Together
Internal notes, @mentions, and cross-team escalations keep everyone aligned. Shared ticket views and collision detection prevent duplicate work so agents stay productive.
- ✓ Internal comments & @mentions
- ✓ Agent collision detection
- ✓ Cross-department escalation workflows
More Support Tools
Built for Modern Support Teams
GL Funnel Help Desk goes beyond basic ticketing to give your team everything they need to deliver outstanding customer experiences.
Live Chat
Embed a chat widget on your site to engage visitors and convert conversations into tickets instantly.
Support Analytics
Monitor CSAT scores, first-response time, resolution rates, and agent workload from a single dashboard.
Canned Responses
Speed up replies with pre-written templates that agents can personalize before sending.
Satisfaction Surveys
Automatically send CSAT surveys after ticket resolution and track trends over time.
CRM Integration
Every ticket is linked to the customer record so agents see full purchase history and past interactions.
Better Customer Support
Transform Your Customer Support
Start your free trial and discover how GL Funnel helps support teams resolve issues faster and keep customers happy.
- Secure & Reliable
- Easy to Use
- Dedicated Support
