This Privacy Policy explains how GLDIGI Solutions Private Limited, which operates GL Funnel ("GL Funnel", "we", "us", "our"), collects, uses, shares and protects personal information when you visit glfunnel.com, fill in a form on our website or on Facebook or Instagram, speak to us by phone or WhatsApp, or use our software. By using our website or submitting your details, you agree to the practices described here.
GLDIGI Solutions Private Limited (GL Funnel)
No 4 Mariamman Kovil Street, Gandhi Nagar, West Tambaram, Chennai, Tamil Nadu 600045, India
GSTIN: 33AAMCG3960C1ZS
Email: info@glfunnel.com | Phone: +91 95660 04423
1. What we do
GL Funnel provides business software, including a CRM (customer and lead management), HR management, payroll, geo tracking, accounts, task management and property procurement tools, along with AI features, call recording and reporting. Our software is used mainly by real estate companies and other businesses in India. We also provide marketing and lead generation services.
2. Information we collect
a) Information you give us
- Contact details: your name, mobile number, email address, city and company name.
- Business details: your role, type of business, team size, the product you are interested in and any message you write to us.
- Billing details: company name, address, GSTIN and payment confirmation details when you buy from us. Card and UPI details are handled by our payment provider, and we do not store them.
b) Information from Facebook and Instagram lead forms
When you submit an instant form on an ad from GL Funnel on Facebook or Instagram, Meta Platforms passes the details you entered (such as name, phone number, email and your answers to our questions) to us. We use these details to contact you about your enquiry.
c) Information collected automatically
- IP address, device type, browser, operating system, pages viewed, time spent and the website or ad you came from.
- Information from cookies, the Meta Pixel and similar technologies (see section 6).
d) Calls and messages
When you speak with us by phone or WhatsApp, we keep a record of the conversation. Our calls may be recorded for quality, training and record-keeping.
e) Information processed for our customers
Businesses that use GL Funnel software store information about their own leads, customers, employees and sales activity in our systems. This can include contact details, call recordings, location data from the geo tracking feature, attendance, and HR and payroll records. For this data, our customer decides why and how the data is used, and we process it only to provide the service. If you are a customer's lead or employee and have a question about your data, please contact that business first.
3. How we use your information
- To contact you about your enquiry, share product information, and arrange demos and meetings.
- To provide, set up, support and bill for our software and services.
- To qualify enquiries, keep records and improve our products, including using AI tools to summarise calls and generate reports.
- To measure and improve our advertising on Meta and other platforms.
- To send updates, offers and reminders by phone, SMS, WhatsApp or email. You can ask us to stop at any time.
- To keep our systems secure, prevent fraud and misuse, and meet our legal and tax obligations.
4. Our legal basis
We process your personal information with your consent, for example when you submit a form, and where needed to provide our services, meet legal obligations, and for other lawful purposes allowed under Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
5. Who we share information with
| Who | Why |
|---|---|
| Meta Platforms (Facebook, Instagram) | To run lead forms and measure our ads. Meta's use of your data is covered by Meta's Privacy Policy. |
| Service providers | Cloud hosting, telephony and call recording, WhatsApp and messaging, email, payment processing, analytics and AI service providers who help us run our business. They may use your data only for the services they give us. |
| Our customers | Where we process data on a customer's behalf, the customer can access it. |
| Authorities and advisers | Where required by law, court order or government request, or to protect our rights, and to our legal, tax and audit advisers. |
| Business transfer | If we merge with or are acquired by another company, your information may be transferred, with notice to you. |
We do not sell your personal information.
6. Cookies and tracking
We use cookies and similar tools to run our website, remember your settings, understand how visitors use our site, and measure our advertising. This includes the Meta Pixel and, where used, the Meta Conversions API, which tell us when a visitor takes an action such as submitting a form so that we can improve our ads. You can control cookies in your browser settings and manage ad preferences in your Facebook and Instagram settings.
7. Call recording and location data
Call recording and geo tracking are features of our software that are switched on by our customers for their own teams. Customers are responsible for informing their employees, leads and customers and for obtaining any consent needed. For our own calls, we tell you at the start of the call or in our communication if the call is being recorded.
8. How long we keep information
We keep personal information only as long as needed for the purposes in this policy, or as the law requires, for example for tax and accounting records. Enquiries that do not lead to a customer relationship are kept for a reasonable period and then deleted or anonymised. Customer data in our software is kept while the customer's account is active and for a limited period afterwards, as set out in our agreement with them.
9. How we protect information
We use reasonable technical and organisational safeguards, including access controls, encrypted connections and secure cloud hosting. No system is completely secure, so we cannot guarantee absolute security, but we work to protect your information and act quickly on any incident.
10. Your choices and rights
You can ask us to:
- give you a copy of the personal information we hold about you;
- correct or update information that is wrong or incomplete;
- delete your information, subject to any legal duty to keep it;
- stop calls, messages or emails, or withdraw a consent you gave us.
To make a request, email info@glfunnel.com with the subject "Privacy Request" and the name and phone number you used. We may ask you to confirm your identity. We aim to reply within 30 days.
Data deletion: to have your information deleted, including details you submitted through a Facebook or Instagram lead form, send the request above, and we will delete it from our systems unless the law requires us to keep it.
11. Children
Our website and services are meant for businesses and adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, please contact us and we will delete it.
12. Where your data is stored
Your information may be stored on secure cloud servers in India or in other countries where our service providers operate. Where information is transferred outside India, we take steps to protect it as required by law.
13. Links to other websites
Our website may link to other sites, such as Facebook, Instagram or WhatsApp. We are not responsible for their privacy practices, so please read their policies.
14. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the "Last updated" date at the top. If we make a major change, we will tell you on our website or by other suitable means.
15. Contact and grievance officer
For any question, complaint or request about your personal information, please contact our Grievance Officer:
GLDIGI Solutions Private Limited (GL Funnel)
No 4 Mariamman Kovil Street, Gandhi Nagar, West Tambaram, Chennai, Tamil Nadu 600045, India
Email: info@glfunnel.com
Phone: +91 95660 04423 (Monday to Saturday, 9:30 am to 6:30 pm)